Frequently Asked Questions

We have a dedicated support team to solve your inquiries and questions instantly. we also mentioned some of the answers to frequently asked questions in our directory. if you have any issue please select the question and see the answer, you will get access to live chat support soon.

What is BillionexPro?

BillionexPro Cloud Mining was founded in 2015 during the bloom of the cryptocurrencies. And today We make it easy for our customers. Billionex Ventures Limited is an international company offering cloud mining platform to earn the profit.

How do I get started with BillionexPro?

To get started, please Register and purchase hash rate packages. You don't need any special hardware or software or even to keep your own computer on to do cloud mining, we will do the mining on your behalf.

What is BillionexPro Cloud Mining?

BillionexPro is a smart cloud mining platform, which is developed for affordable cryptocurrencies mining, meanwhile designed to provide frequent mining payouts within the shortest possible timeframe.

How BillionexPro Cloud Mining works?

We continuously maintain cloud mining of most profitable cryptocurrencies in the field using hardware and the power from several large cloud data centers around the world to minimize the costs of electric power. You will be receiving Bitcoin & Ethereum payouts on daily basis.

Why is my disbursement unconfirmed in the blockchain?

As soon we send out the payment the transaction is within the blockchain waiting for confirmation. We can assure we send out the transactions with the proper fees but sometimes there are some delays in the blockchain. Unfortunately, we cannot accelerate this process from our end. Please keep in mind that some wallets only show the transactions once a certain number of blockchain confirmations have been reached.

What will happen when Ethereum switches from PoW to PoS?

Currently, Ethereum uses the Proof of Work concept, which means Ethereum is released gradually as a reward to miners that spent time and effort (and electricity) on finding blocks. This mining consumes energy and the developers of Ethereum have already mentioned that at some point they might switch the algorithm to the Proof of Stake concept, which, simply put, gives rewards to people who hold on to their Ethereum instead of giving reward to those that mine. When that switch happens, mining Ethereum will no longer be possible. This might occur before the end of your Ethereum mining plan, but your hashrate will not be lost! Instead, we will reconfigure the underlying hardware to mine the most profitable coin, and from then on your hashrate will be mining that other coin. Which coin will be the most profitable is impossible to say. We will decide on that when Ethereum switches from PoW to Pos.

When will I receive my first profit?

Generally, you get your profit every day, but company releases your profit 15 days after the initial purchase of your mining package, BillionexPro will begin mining on your behalf. The actual deposit may not necessarily happen immediately and may take a day or two.

Where is your mining farm located?

Our Mining Data Centers are located in Russia, North America(California) & Central Europe.

When does mining start?

Cloud Mining Contracts start up to 48 hours after payment. Other contracts - up to 5 days after payment and signing a contract.

Are you mining yourself?

Yes, we strongly believe that mining is profitable and we have set up our own miners in our cloud Mining Data Centers.

When will the company offer other coins besides what we currently mine, Bitcoin and Ethereum ?

We will give ample notice if and when we decide to mine for any other Alt Coins!

What currency will I receive my commissions in?

All commissions are paid in Bitcoin unless you purchased an Ethereum mining package. In this case, you would get paid commissions in Ether.

How do I change my wallet address?

While logged into your account, using the left panel select Wallet. Under the new menu that opens, choose Withdrawal Wallet Address. The page that loads will have a tab for the various wallet types such as Bitcoin or Ethereum. Here you can manage your various wallets by adding, removing or changing your address as needed.

How do I cancel a withdrawal request?

When logged into your account, click on the Wallet tab on the left menu. Then select My Withdrawal Requests from the drop-down menu. A new page will load where you may select and cancel your pending withdrawal request. Withdrawal request cancellations must be made no later than Tuesday evenings at Midnight GMT.

What are your payment methods?

Accepted methods of payments Paypal and payments with cryptocurrencies BTC, ETH and others according to the exchange rate).

Is there any minimum withdrawal amount?

Minimum withdrawal amount is equivalent to $30 in contract currency.

I have the wrong hashpower displayed in my back office, what should I do?

Please note, newly purchased packages will show under “pending hashpower” on the dashboard of your back office. If your back office is showing the wrong hashpower, send proof of purchase for all packages purchased, if there is more than one, send an email in to support letting them know what package you purchased along with your username. They will verify and get back with you as soon as they audit your account. Please don’t worry, if there is a problem it will be corrected and updated and your account will reflect that as soon as possible.